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- Ground: FREE SHIPPING
- 3 Days Delivery: $12.95
- 2 Days Express: $24.95
- Next Day Delivery: $34.95
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Ground Delivery (7-10 Days):
Ground Delivery is basic shipping service. The product will be shipped out via UPS, USPS, DHL or Fedex. For oversized products, this service will provide you with a Curbside delivery. If you require the product to be brought to your door, please refer to trucking delivery. This service is not available in some remote locations.
3 Days Delivery (3-5 Days):
3 Days Delivery guarantees that your package will arrive between 3 and 5 days from the date shipped. Choose this option if you need your package within a certain time period.
3 Days Trucking Delivery (3-5 Days):
3 Days Trucking Delivery guarantees that your package will arrive between 3 and 5 days from the date shipped. It is a fully insured type of shipping which includes delivery to your front door or garage and no steps are included Choose this option if you need your oversized package within a certain time period.
2nd Day Delivery (2 Days):
2nd Day Delivery guarantees that your package will arrive on the 2nd day from the date shipped. Choose this option if you need your package within a certain time period.
Next Day Delivery (1 Day):
Next Day Delivery guarantees that your package will arrive on the following day from the date shipped. Choose this option if you need your package within a certain time period.
Trucking Delivery (7-14 Days):
Trucking Delivery is a good option for your oversized package. Trucking Deliver is a fully insured type of shipping which includes delivery to your front door or garage and no steps are included. Check your delivery upon arrival. If there is any noticeable damage, refuse the delivery and note it on the airway bill. Call us immediately to report any damage.
White Glove Delivery (7-14 Days):
White Glove Delivery is a special service that is safest for large and overweight items. It is a fully insured both ways service which includes a two man delivery to the room of your choice with your product unpacked and all of the packaging debris removed. This service does not include installation of any type. Delivery includes shipment to the first floor. There will be a $15 per floor charge for any item being delivered to past the first floor. The white glove delivery time is normally between 3 and 10 business days. Our carrier of choice will contact you directly to arrange a convenient delivery time. Please inspect your item at the time of delivery. If you notice any damages, please contact our customer service department immediately.
Fotoconnection USA vs. Grey Market
Understanding Refurbished Products
What exactly does Refurbished mean?
Refurbished according to the dictionary means: To make clean, bright, or fresh again; renovate.
Refurbished electronics are products returned by customers for multiple reasons. After it is returned, it is sent back to the manufacturer and it is restored back to its original state. Following it’s restoration it goes through extensive testing then sent back to us in a new box. In most cases, the box is simple and not the original box. This does not mean that the product is of any difference then the original manufacturer box that it came in. Actually, buying refurbished products is better than buying a new product because it is much cheaper and still comes with some kind of warranty. Usually a 90-day one backs it, but that depends on the manufacturer
What is refurbished when it comes to cameras and camcorders?
If you want a digital camera without paying top price, consider a refurbished model. Their prices are often substantially lower than the same model purchased brand new. Refurbished cameras are those returned by a purchaser to a store or manufacturer that are retested and recertified, and then resold. Consumer protection laws prohibit them for being sold again as new. In many cases, the returned cameras were unused or hardly used at all. Refurbished models should come with all the supplies and accessories listed on the carton such as wrist strap, USB interface and AV cables, CD-ROM containing software and drivers, and a manual. Some also included a starter memory card, proprietary battery and charger. When buying a refurbished digital camera, make sure it is "factory" refurbished. Also make sure it has a parts and labor warranty, which can range anywhere from 90 days to up to a full year
What makes a “Refurbished" or "Reconditioned” item such an excellent purchase?
- Refurbished or reconditioned products maintain high quality standards.
- Each item is checked at least twice for proper working condition and quality. In fact, refurbished or reconditioned goods have a very low (2-percent) rate of return.
- The price you pay for a refurbished or reconditioned item is much lower than retail price.
- We guarantee every refurbished or reconditioned item you purchase for 90 Days.
We also offer Extended Platinum Product Protection Plans at a great rate.
Why would a product become refurbished?
- A Customer Return - Most major retailers have a 30-day return policy for their products and many consumers, for whatever reason, return products within that time period. Most of the time if there is nothing wrong with the product, a retailer will just reduce the price and resell it as an open box special - still having the new product warranty. However, if there is some sort of defect present in the product, many retailers return the product to the manufacturer were it is inspected and corrected, and then specially repackaged for sale as a refurbished item. These will typically be sold through outlets or through the largest of the manufacturer's resellers
- Shipping Damage - Many product packages can be damaged in shipping, whether due to mishandling, the elements, or other factors. In most cases the product in the box may be in perfect condition, after all manufacturers spend vast sums of money on packaging to protect their product during shipping. However, the retailer has the option to return the damaged boxes to the manufacturer. The manufacturer, then, inspects the products and repackages them for sale. But since they were returned, they cannot be sold as new products, so they are relabeled as refurbished units.
- Cosmetic Scratch or Dent - Sometimes, for a variety of reasons, a product may have a scratch, dent, or other form of cosmetic damage that does not affect the performance of the unit, but it does detract from the "newness" of the product. If the cosmetic defect occurred at the manufacturer, there are two options: sell the unit with its cosmetic damage visible or fix the damage by placing the internal components into a new cabinet or casing. Either way, the product qualifies as refurbished. Plus it has the added bonus that the internal mechanisms that were unaffected by the cosmetic damaged are still checked once again.
- Demonstration Units - At the retail store level, most retailers sell their old demos off the floor, some manufacturers will take them back, inspect and/or repair them, and send them back out as refurbished units for sale (though this is less common). This may also apply to demo units used by the manufacturer at trade shows, returned by product reviewers, and internal office use. All of these are considered refurbished units.
- Production Defect - In any assembly line production process, a specific component can show up as defective because a faulty processing chip, power supply, disc loading mechanism, or other factor. Most of the time, this is caught before the product leaves the factory, however, defects can show up after the product hits store shelves. As a result of customer returns, inoperative demos, and excessive product breakdowns within the warranty period of a specific element in the product, a manufacturer may "recall" unsold products from a specific batch or production run that either exhibits the same defect, or is expected to show this issue. When this occurs, the manufacturer can repair or upgrade all the defective and non-defective recalled units, and send them back out to retailers as refurbished units for sale.
- Opened Box - Some times, a customer asks to see what is inside, then decides not to buy. Realistically, there is no issue here other than the box was opened and was sent back to the manufacturer for repacking (or repacked by the retailer), the product can be considered refurbished (though not always - it depends on the degree of unpacking that occurred). This is because it required "factory" repacking, even though no refurbishing has occurred.
- Overstock - If a retailer has an overstock of a particular item they simply reduce the price and put the item on sale or clearance. However, sometimes, when a manufacturer introduces a new model, it will "collect" the remaining stock of the older models still on store shelves and redistribute them to specific retailers for quick sale. In this case, the item can be sold either as "a special purchase" or can be labeled as refurbished.
What This Means For The Consumer
Basically, when an electronic product is shipped back to the manufacturer, for whatever reason, it is inspected, restored to original specification (if needed), tested and/or repackaged for resale, the item can no longer be sold as "new", but can only be sold as "refurbished".
It is not always clear what the exact origin or condition of a refurbished product is. It is impossible for the consumer to know what the reason is for the "refurbished" designation for a specific product. Only the factory, or refurbishing center has knowledge of this issue or reason for the designation.
Therefore, taking all of the above possibilities into consideration, here are several questions you need to ask when shopping for a refurbished product.
- Is the refurbished unit being sold by a retailer that is also authorized to sell new products? This means that you can have confidence in that reseller.
- Does the refurbished unit have a U.S. warranty? It is always important to read the warranty carefully to avoid misunderstandings.
- Does the retailer offer a return or exchange policy for the refurbished unit? Legitimate resellers stand behind their products, whether they are new or refurbished.
- Does the retailer offer an extended service plan for the item? This doesn't mean you have to buy an extended warranty -- but whether or not they offer one indicates their degree of support for the product.
If the answers to all of these questions are positive, purchasing a refurbished product can be a very smart move. Although some refurbished products may be repaired or serviced units, it is very possible that the product merely had a minor defect during its initial production run (such as a series of defective chips, etc...) or subject to an earlier recall. However, the manufacturer can go back, repair the defect(s) and offer the units to retailers as "refurbs".
In Summary
Buying a refurbished item is a great way to get a great buy on an outstanding product at a bargain price. There is no reason the label "refurbished" should cause you to hesitate. Remember, the unit has been given more attention than a traditional "new" product. And the rule of thumb for electronics is: if they run, they will likely run forever!
The most important consideration is simply that the retailer backs up the product with some sort of return policy and warranty to the extent that you feel comfortable making the purchase.
