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- Ground: FREE SHIPPING
- 3 Days Delivery: $12.95
- 2 Days Express: $24.95
- Next Day Delivery: $34.95
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Ground Delivery (7-10 Days):
Ground Delivery is basic shipping service. The product will be shipped out via UPS, USPS, DHL or Fedex. For oversized products, this service will provide you with a Curbside delivery. If you require the product to be brought to your door, please refer to trucking delivery. This service is not available in some remote locations.
3 Days Delivery (3-5 Days):
3 Days Delivery guarantees that your package will arrive between 3 and 5 days from the date shipped. Choose this option if you need your package within a certain time period.
3 Days Trucking Delivery (3-5 Days):
3 Days Trucking Delivery guarantees that your package will arrive between 3 and 5 days from the date shipped. It is a fully insured type of shipping which includes delivery to your front door or garage and no steps are included Choose this option if you need your oversized package within a certain time period.
2nd Day Delivery (2 Days):
2nd Day Delivery guarantees that your package will arrive on the 2nd day from the date shipped. Choose this option if you need your package within a certain time period.
Next Day Delivery (1 Day):
Next Day Delivery guarantees that your package will arrive on the following day from the date shipped. Choose this option if you need your package within a certain time period.
Trucking Delivery (7-14 Days):
Trucking Delivery is a good option for your oversized package. Trucking Deliver is a fully insured type of shipping which includes delivery to your front door or garage and no steps are included. Check your delivery upon arrival. If there is any noticeable damage, refuse the delivery and note it on the airway bill. Call us immediately to report any damage.
White Glove Delivery (7-14 Days):
White Glove Delivery is a special service that is safest for large and overweight items. It is a fully insured both ways service which includes a two man delivery to the room of your choice with your product unpacked and all of the packaging debris removed. This service does not include installation of any type. Delivery includes shipment to the first floor. There will be a $15 per floor charge for any item being delivered to past the first floor. The white glove delivery time is normally between 3 and 10 business days. Our carrier of choice will contact you directly to arrange a convenient delivery time. Please inspect your item at the time of delivery. If you notice any damages, please contact our customer service department immediately.
Fotoconnection USA vs. Grey Market
Please note that this camera is in English language, with all of the accessories as the USA equivalent model, except for the warranty card, the manual, and cannot receive manufacturer rebates. Although Import Models are not covered by the manufacturer's warranty, all Import Models purchased from us come with a 1 Year Limited Warranty from USA Warranty Corp., which will cover you for the same amount of time as the most manufacturers, in other words, 1 year parts and 90 days labor. Like all manufacturer warranties, you will need to ship the item to the service center for repair. Warranty must be registered within 30 days of receiving the product.
Parts: For a Period of One Year from the original date of purchase of product, USA Warranty will Supply replacement parts in exchange for parts determined to be defective.
Labor: For a Period of Ninety Days from the original date of purchase of product, USA Warranty will, at its option, repair or replace this Product, should it be deemed defective. If USA Warranty elects to replace the product after this Labor Warranty has expired but while the Parts Warranty below is still in effect, it will do so for the applicable labor charge.
| How your warranty compares to the standard manufacturer warranty? |
| Coverage Type |
Manufacturer's Warranty* |
1 Year USA Warranty |
CPS Extended Coverage |
CPS Accidental Coverage |
| Coverage Length |
1 Year Parts, 90 Days Labor |
1 Year Parts, 90 Days Labor |
Up to 5 Years including parts and labor |
Up to 5 Years including parts and labor |
| Wear and Tear(Normal Use) |
No |
No |
Yes |
Yes |
| Product Replacement |
No |
Yes** |
Yes** |
Yes** |
| Power Surges |
No |
No |
Yes |
Yes |
| Accidental Damage |
No |
No |
No |
Yes |
| Screen or Lens Replacement |
No |
No |
Yes |
Yes |
| Worldwide |
No |
No |
Yes |
Yes |
| Transferrable |
No |
No |
Yes |
Yes |
| Sand/Water Damage |
No |
No |
No |
Yes |
| 24/7 Toll Free Help |
No |
No |
Yes |
Yes |
| No Lemon Policy |
No |
No |
Yes |
Yes |
| Authorized Service Centers in Most Locations |
No |
No |
Yes |
Yes |
| * For Most Manufacturers ** If product cannot be fixed |
What does this mean for me?
The terms "grey market" and "parallel import" have the same meaning.
Some of the cameras and camcorders listed on the site are parallel imports. All Televisions, Appliances and all other items listed on this website comes with a USA Factory Warranty. Most of the products that we sell come with a warranty from the manufacturer or from the manufacturer's licensed importer. However, some of the products we sell have been obtained from sources other than the manufacturer or its licensed importer. These are called "grey market" products.
"Grey market" is not illegal, nor factory refurbished, nor open box merchandise, nor cheaper or inferior to their USA counterparts. In fact, the only differences are that "grey market" products do not come with a manufacturer warranty, may come with a copy of a user manual and cannot receive manufacturer rebates. "Grey market" and USA products are manufactured in the same factories from the same components, to the same specs, by the same workers in the same manufacturer plants. In terms of the item itself (excepting PAL, which is made to work outside of the US) there is no difference at all.
What are the differences as far as a customer is concerned?
There is no real need for concern when discussing "Grey Market" or imported product. The camera comes in English language with the same menu options and all of the same accessories from the manufacturer. The main difference is the item’s warranty coverage, but we will supply the customer with a 3rd Party warranty that will cover the same terms as the manufacturer in the USA. "Grey Market" items cost less than their USA counterparts, and that is why we are able to give a considerable discount on those such items. "Grey market" products do not qualify for manufacturer's rebates.
Why offer "Parallel Import"?
Parallel Import, or grey market items often cost less than comparable USA models. Due to the weak conversion rate of the US Dollar, some items cost much less to purchase outside of the United States. There are also items we sell that are not otherwise available in the USA through normal distribution channels.
PAL (Phase Alternate Line) Video Equipment
Video equipment sold in the US, Canada, Mexico and Japan is designed to record and playback video images at 525 lines-per-frame @ 60 frames-per-second. This is commonly known as an NTSC format (National Television Standards Committee).
We also sell video equipment that is set to record and playback video using the European broadcast standard (PAL) of 625 lines-per-frame @ 50 frames-per-second.
PAL and NTSC are not interchangeable recording formats. If you are planning on using your video equipment in the United States, you must purchase an NTSC model.
