FotoConnection.com - Digital Cameras, Camcorders, Electronics and Appliances

Help

When will my order arrive   [Top Page]

When you place an order with Fotoconnection.com, Processing usual takes around 24-48 business hours to confirm the sale. Once the item is shipped, the time to arrival depends upon the shipping method which you selected when ordering. Unless otherwise stated.

• Ground Delivery Service usually takes 7 to 10 business days.

• 3-Day Select Service usually Takes 5 to 7 business days.

• 2-Day Select Service usually Takes 3 to 5 business days.

• Overnight Service usually takes 2 to 3 Business days.

• Overnight Priority usually Takes 1 to 2 business days.

• Truck Delivery usually takes 7 to 21 business days.

• Private Trucking Company Usually Ships Ground in 5 to 10 business days

    Oversized products require Special Handling due to weight and size. Soon after your order leaves our distribution center, you will be contacted by the delivery company to arrange a specific time convenient for you. This service includes delivery within 7 to 21 business days of shipment and basic home delivery. Please note that setup and plug-in is not included and each shipment requires an adult signature upon delivery. Unless you choose special delivery or glove shipping.  

Has my order shipped?  [Top Page]

All credit/debit cards are charged within 24 -48 hours of when the order is placed pending verification. 48-72 hours should be allotted before calling 1-800-457-0889 to check status of your order. Order status and On-line tracking information is now available by clicking the Tracking link on the top of the page. To make any type of changes on your order after it has already been processed call our customer service department at (800) 1-800-457-0889 ext 3.

Please Note:  If your Tracking # starts with the # 5, it means your order has been shipped Via http://www.cevalogistics.com, please contact them at 1-800-888-4949

What is your Return Policy?  [Top Page]

Fotoconnection.com is committed to 14 day satisfaction guarantee. Returnable Products may be returned within (14) days of your product's shipping date. For all photo equipment, digital imaging products, and video (7) days. Equipment must be new and factory-fresh. From and after (14) days from your product's shipping date (or 7 days from the above mentioned products), we cannot accept returns of any product. If you require Technical Support, Manufacturer Warranty information, Product Manuals or Repair Locations, please contact the Manufacturer Directly.

Shipping and Handling is not refundable! All returns are subject to a minimum restocking fee of 15%.  If you return the product for store credit, then the restocking fee will be waived.  Your store credit will equal the full amount of the product returned less the shipping.

All returned merchandise must be in new condition and must include all original packaging and printed material in original unaltered condition. Batteries, Film, and Videotapes, which are opened or used are not returnable. Save your receipt, it is to be used for proof of purchase and all manufacturers warranties.

Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 15% plus applicable shipping and handling fees.

Certain exclusions apply to the 14 day return policy: These items may not be returned or exchanged.

• Audio Receivers may not be returned for any reason.
• All accessories of cameras, including lenses and flashes, may not be returned for any reason.

• Special Order Merchandise

• GPS Systems

• Televisions over 20 inches

• Projection Bulbs

• Satellite Receivers

• Products that contain a Hard Drive

• Audio / Video Furniture (once assembled)

• All DVD players, Audio Equipment,  DJ Equipment, Remote Controls, Projectors, Sony Digital Voice Recorder, and car electronics have 7 day return policy.

• Any installed car equipment cannot be returned to us. Please contact the manufacturer directly for support.

• 7 days for Laptop computers. Defective Laptops must be sent to manufacturer for repairs.

• Any laptops that have been registered may not be returned for any reason. .

• Please be informed that there is NO returns or exchanges on any televisions.

• Product that contain a Hard drive if defective must be returned to the manufacturer directly

• Printers- once the ink is installed can not returned or exchanged. Please contact the manufacturer directly

• Small Appliances and Kitchen Gadgets may not be returned

• All appliances cannot be returned. If the item is defective please contact the manufacturer. Due to health regulations we cannot accept returns on these items.

• Package deals can not be returned

• Mounts cannot be returned for any reason

Merchandise can be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation, blank warranty cards and all supplied accessories. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Please do not mark the original manufacturers box with any writing. Ship to us pre-paid. For your protection insure the package and ship via a traceable method. Fotoconnection.com is not responsible for lost or damaged packages. The customer is responsible for the return shipping to our warehouse. All cacelled orders are subject to a 15% cancellation fee once the credit card verification has been completed.  In the case of a defective exchange, Fotoconnection.com will provide and pay for the outbound shipping for replaced merchandise. Merchandise that ships via truck cannot be returned for refund or exchange, nor can these orders be cancelled or refused once shipped. (We may refuse your return or charge for return shipping).  Warranties are under no circumstance returnable, therefore, not refundable.

Are your products brand new factory fresh?  [Top Page]

All products are brand new, unless otherwise stated on our website, and carry a one year warranty. Refurbished items have only a 14-day warranty. No exception! Sometimes to help you save even more money we may carry items that have no manufacturer warranties and are not covered by Fotoconnection.com after 14 days after receipt.  Products that state they come with a USA warranty may not be a Manufacturer's warranty, but will cover the product for 1 year parts and 90 days labor.

Pricing and availability are subject to change without notice. Fotoconnection.com has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and Fotoconnection.com is not responsible for any errors contained therein. Prices are for mail order only. Please call our toll free number for retail pricing. Some items may be parallel imports models and do not include USA warranty.

Not receiving email from us?  [Top Page]

If you did not receive a confirmation on the order, however, successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Call our customer service at 1-800-457-0889 to make sure your order was received to be safe. If you did not receive an email from us after you placed and order, it's possible our email replies are being blocked by your browser settings or by your internet service provider. This sometimes happens to commercial email even when it's legitimate, like email from our customer support department or automatic order status notification emails. If you think this is happening to you, consult the help section of your email program and see how to relax or open up the settings that filter or block email that you receive. Or contact your internet service provider for advice on loosening your email filter settings. Once you've done that, email us again and we'll gladly answer your question again. If you still don't receive a reply, email us again and ask us to telephone you.

How do I cancel my order/item?    [Top Page]

Most items enter the shipping process 30 minutes after you place your order. You may cancel entire orders within these first 30 minutes. You must call to request a cancellation anytime before your item ships and we will make every effort to honor your cancellation request. All cancellations must be made verbal with one of our customer service represetatives. If your order has already entered the shipment process, however, we might not be able to cancel it and it might ship despite your request. If this happens, simply refuse the order or contact us for a RMA. Via phone only, e-mail request is not valid.

If you have already signed your Credit Card Authorization, meaning the items have been routed to the shipping department and/or our drop-ship vendor, or for orders that have been partially billed, there will be a cancellation fee of 15% to cover fees for processing and those fees associated with the credit card companies and/or vendors. 

How do I track my order? [Top Page]

If you would like to track your order or an item from your order, please log in below, with your eMail Address and Password. You may track any item that has entered the shipping process and has been shipped out.

When will my backorder arrive? [Top Page]

All the products on Fotoconnection.com are available in stock, and ready to be ordered. Unlike most other Internet retailers, Fotoconnection.com carries a full inventory for every product we sell. This means that when we say an item is in stock, we mean it. In rare cases, however, we may take your order and then discover that the product is not available for shipping (i.e., it is damaged or defective. In the case Fotoconnection.com is not able to ship out your product you have ordered, we will notify you via e-mail that it is on back order and do our utmost to fulfill the order as soon as possible. You will also have the option to cancel the order. Because of the great deals we offer, many of our products sell out very quickly. We do update our site hourly, but there is an inevitable delay in reflecting the fluctuations of quantities of product on hand—particularly since thousands of people visit our online store every day.

How do I create an account?  [Top Page]

To create a My Account, please fill out the appropriate information below.

How do I edit my account?   [Top Page]

To edit your My Account please log in below, with your email Address and Password.

I forgot my password.  [Top Page]

Enter your email address in the field below and click the "Display My Hint" button. If you do not have a hint or cannot remember your password, click "Reset My Password".

An item is missing from my shipment. [Top Page]

Log in below, with your eMail Address and Password for answers... Please call us at  1-800-457-0889

How do I return my product?    [Top Page]

Returns Must Meet ALL Applicable Criteria 

Returns Must be Complete

If your return is not complete, it will be rejected by our Returns Warehouse and returned back to you. All returns must include the following:

Original packaging (manufacturer's box, Styrofoam, plastic bags, unopened, on registered warranties, etc.)

Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.

Valid Return Merchandise Authorization (RMA). See RMA Conditions, below.

Original packing slip. All returned merchandise must be in new condition and must include all original packaging and printed material in original unaltered condition. Batteries, Film, and Videotapes, which are opened or used are never returnable. Save your receipt, it’s to be used for proof of purchase and all manufacturers warranties.

Shipping expenses are not refundable, and the shipping cost of the returned item, is the customer's responsibility.

Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction. Do not write on the manufactured box, it must be doubled box and the RMA is written on the box that contains the original manufactured box. All accessories (transformers, antennas, remote controls, batteries, software disks, etc.)

Manufacturer documentation (manuals, warranty cards, registration information, etc.) The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you without credit approval.

Basic Return Policy

Unless otherwise stated, you have 14 days from the date you placed your order (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 14 days, but it does have to be in the possession of the shipper (along with the valid RMA). No longer then 30 days from the date of  purchase.

Special Return Policy

Clearance Store products may be returned only when defective. If part of a product is defective, return the entire product. Defective Clearance Store products may only be returned within 14 days of the date your product left the warehouse.

Manufacturer Only Returns

Due to manufacturer's policies, certain items sold on our website (Refer Direct) may only be returned directly to the manufacturer.

You must contact the manufacturer directly to arrange the return. Be prepared to provide the manufacturer with the following information: Date of purchase, Serial number, manufacturer part number. 

RMA Conditions

Return Merchandise Authorizations (RMAs) must be valid, unexpired, and issued for the product being returned.

RMAs are valid only within the 20 day timeline specified in the Basic Return Policy or the shorter timelines specified in the Special Return Policies above, whichever is shorter. Only one RMA is issued per return. When it expires, you may no longer return your product. If you are returning a  product, you must pay return shipping fees. 

See below for a list of manufacturer contacts if you need to return a product directly to the manufacturer.

Oversize Televisions

Oversize televisions (27 inches and larger) may not be returned at all. Be advised that the following responsibilities are yours upon taking delivery of your oversize television:

You must carefully inspect the box your TV comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the oversize TV and we will credit your order.

I received the wrong product.  [Top Page]

Log in below, with your eMail Address and Password for answers... Please call us at  1-800-457-0889

How much is my shipping/Handling/Insurance?  [Top Page]

Depending on the shipping method you choose, shipping cost may vary. It is calculated based on city, state and zip code. APO and P.O. Box also vary. Total shipping, handling and insurance is based on weight, dimensions, and number of items that are placed in the box. Total cost of delivery is calculated after the order is processed.

My order never arrived?   [Top Page]

If your order does not arrive after normal allowed time, you can call 1-800-457-0889

My shipment is lost.   [Top Page]

You can submit a claim if you have not received your package, and the time requirements have been met or you have received all of your packages and there are items missing from your order. See the Claims Timetable below to determine time requirements.

If you are ready to Submit a Claim on an order you have made, please call 1-800-457-0889

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item's), call Fotoconnection.com customer service at 1-800-457-0889.

What happens if/when an item is backordered? [Top Page]

If an item is found to be out of stock after the order is placed, then item will be processed and the items that are available will be shipped. We do not hold up the order because an item is backordered. The item that was backordered will immediately for filled when stock is available. Fotoconnection.com does not sell backordered items. All product availability is Live data based on our current inventory. However, errors may sometimes occur resulting in a backordered item. The count may be off or the last few items on our shelves could be damaged. Please note that it is never our intention to charge a customer for merchandise we cannot ship.

How do I Obtain a rebate form [Top Page]

You can either download from our website or you can download any rebate from the manufactures website direct.

How do I Obtain a copy of the invoice.  [Top Page]

Your packing slip is a loose piece of paper  with your product description and sku number on it. It should be inside your package  with your product. If you did not receive a  packing slip with your order, please submit  a copy of your 'order summary' instead of  your missing packing slip. To print the  order summary, please log into your account  and click on the order number. Your  'Order Summary' page displays

I Cannot get my online conformation  [Top Page]

If you have tried to email us in the past but you're not receiving a response from us, it's possible our email replies are being blocked by your browser settings or by your internet service provider. This sometimes happens to commercial email even when it's legitimate, like email from our customer support department or automatic order status notification emails. If you think this is happening to you, consult the help section of your email program and see how to relax or open up the settings that filter or block email that you receive. Or contact your internet service provider for advice on loosening your email filter settings. Once you've done that, email us again and we'll gladly answer your question again. If you still don't receive a reply, email us again and ask us to telephone you.

What are my payment choices?  [Top Page]

Credit Card

We accept Visa, MasterCard, American Express, Discover, and government credit cards.

Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order. We never bill for credit card service fees. noax.com is currently unable to process any credit cards that are issued or billed outside of the United States. Please allow 24-72 hours for order processing. For rush delivery or International Orders please contact us Toll Free at 800-457-0889 Option # 2. Or your Sales Rep Directly at Ext. # , SUNDAY - FRIDAY 10:00 AM -7:00 PM EST TIME.  For any order that is shipped out Internationally, all fees, such as Brokerage fees and Customs Fees are the responsibility of the customer.  Fotoconnection will not be responsible for any fees associated with shipping outside of the United States.

* Please note, if you are shipping to an address that is different from the billing address. Please use the 800 # on the back of your credit card, to call the issuing bank and have them add the shipping address as an alternate address.

Failure to do so may considerably delay the processing of your order.

    Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Fotoconnection.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Fotoconnection.com  reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Fotoconnection.com is a reseller to end user customers and does not accept orders from computer dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Fotoconnection.com.
 
We will immediately begin reviewing your order. Your order will not be shipped until your payment is verified. In some cases, this may delay shipping.

Please note:

All orders are subject to final approval by our customer service department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping, which you will be informed of prior to billing.
The charges at this point may not be final. You will receive your final statement (receipt) with the arrival of your package. Some Products and prices maybe after mail in rebates or instant rebates, you will be notified via phone of any changes to your order.

We have included your complete order information below. Please feel free to contact us at anytime if you have any questions regarding your order by calling our

Customer Service Department
Toll Free at: 1-800-457-0889

Once the order has been processed, all stock items will be shipped within 24-48 hours as per to the below given shipping schedule. Due to verification process we are required to ship to the address where you receive your monthly credit card statements.

You can be confident that your personal and account information is secure at Fotoconnection.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our security promise for more information.

Wire Transfers

We accept wire transfers as payment for most products.

Wire transfer fees:

There will be a $25.00 wire transfer fee.

Wire the total from your order, plus the wire transfer fee to:

Purchase orders

We accept Government/Education, and leading private companies (will be subject to credit approval.)

Checks/Money Orders

We accept personal checks, company checks, cashier's checks and money orders for most products.

Simply place an online order, then mail your check or money order with a printed copy of your order confirmation page to:

Please write your order number on the check.

We process your order after we receive your money order or cashier's check.

For personal and company checks, we process your order after the funds clear. Please allow 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time payment is received and funds clear.

Miscellaneous Payment Details

Since we don't think you should pay for your order until it is actually on its way, Fotoconnection.com will not bill you until your products, including backordered or preordered items, Special items and packaged deals are actually shipped. If items in your order ship at different times, we will bill for the price of the product that shipped, as well as a percentage of shipping and tax. For more information, please view your detailed billing summary for your order.

You can be confident that your personal and account information is secure at Fotoconnection.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our security promise for more information.

We are unable to bill to credit cards or accept any form of payment from any country besides the United States through this web site.

Privacy Policy    [Top Page]

When will my credit appear on my account?  [Top Page]

It takes us approximately two business days to process a credit back to your credit card account and 7 business days for it to appear on your statement. After Fotoconnection.com issues the credit, the rest of the process is out of our ability to speed up. At this point merchant services and your Bank determine how long before the credit posts in your account. This is normally 7-14 business days.

  This is the exact process in reverse order as when any merchant charges your card. The customer will think there is an immediate withdrawal of the funds, but it is really only an authorized hold. Once merchant services and the merchant’s bank has processed the charge then the funds will appear in the merchants account. Again, the same time frame applies to the merchant.

I have a question on my charges.  [Top Page]

If for any reason you have any question on charges that appear on your credit card statement please feel free to e-mail us and will response back to you with 24-48 hours.

 Do I have to pay sales tax?   [Top Page]

Fotoconnection.com charges sales tax for orders shipped to New York State. Sales tax is automatically computed on both product(s) and shipping costs. To see the total sales tax charged on your order, click on checkout underneath your basket listings.

We will gladly credit sales tax for government institutions. Just fax us a copy of your Resale Certificate or Government tax-exemption form with an address matching that of your order's to 1-800-457-0889. Please include a copy of your receipt or your order number.

Log in/Log out  [Top Page]

eMail Address and Password

Company Information [Top Page]

Great Service

Fotoconnection has among the industries most experienced and knowledgeable sales staff. We at Fotoconnection pride ourselves in providing the best and most courteous customer service possible to ensure our customers a comfortable and enjoyable buying experience.

Secure Shopping

Fotoconnection.com  will deliver as promised with the exact specifications listed for that particular product. We always notify customers immediately if the company discontinued the product, and let them know what the replacement product would be, and its features. Customers achieve their purchasing through our secured web site, guaranteeing them, that their personal information will never be exposed to another entity.

Our goal is to provide the best shopping experience to ensure our customers a comfortable and enjoyable buying experience.
We will go to great lengths to satisfy and keep our customers loyal.

Customer Service/Sales [Top Page]

We're only a phone call away no matter when you want to reach us.

For Fotoconnection Sales:     1-800-457-0889                                      
Sunday - Thursday Hours:    10:00 AM - 6:00PM

Friday:                    Hours:      10:00 AM - 4:00 PM

Saturday:                                   Closed

For Customer Service:            1-800-457-0889
Monday - Thursday Hours:    10:00 AM -6:00 PM EST

Friday:                    Hours:        10:00 AM- 4:00 PM EST

Saturday:                                   Closed
Sunday:                                      Closed
Via Email: sales@Fotoconnection.com

If you can not find what you are looking for on our web site, our Support Specialists are ready to land you a helping hand. Simply email us at sales@Fotoconnection.com

I need a copy of my receipt/invoice.  [Top Page]

To view and print a copy of your receipt, log in below, then select the order for which you need a receipt. Click on the 'View Receipt' link beneath your order summary.

If you paid by credit card, you can also click detailed billing summary from your order summary to break down your charges by item.

You can also e-mail us and we can fax you or mail you a summary of your charges.

Extended Warranty Services [Top Page]

All warranties placed with order are non-refundable.

International Shipping Questions.  [Top Page]

We only accept wire transfers or credit cards on all international orders.  Please refer to the above Internation Shipping Policy for further details.

Extended Warranty Services  [Top Page]

All warranties placed with order are non-refundable.

Career Opportunities [Top Page]

If you have a good knowledge of consumer electronics, and have the ability to work under a fast passed environment. this could be the perfect job. We offer a stimulating work environment, five-day work week, and a complete benefits package.
E-mail us at Jobs@Fotoconnection.com

Interested in being a Vendor/Affiliates [Top Page]

You are interested in being a vendor or an affiliate please call us or e-mail us at Vendor@Fotoconnection.com or Affilates@Fotoconnection.com